Refunds and Returns Policy

We have a 30 day returns or exchange Policy.

What to do when your parcel arrives

We carefully inspect all items prior to dispatch. However, if your item arrives damaged or faulty, you are entitled to repair, replacement, or refund under Australian consumer Law.
On receipt of your goods please inspect your items for any damage or faults, report any faults or damage via email within 48 hours of receiving you order.

Please email us and let us know your concerns. Kindly provide specific details regarding any issue with your product. Please provide photos.

If the item is confirmed as faulty, we will cover all return shipping costs and provide a full refund (including original shipping costs) or replacement, whichever you prefer.
Please attach proof of purchase and your order number. Email the details to admin@bedsandlinen.com.au

To be eligible for a return or exchange, items must meet the following criteria;

  • Returns or exchanges are made within 30 days of the purchase date.
  • Items are unused and in original condition with original packaging and tags attached.
  • Proof of purchase.
  • Original Postage charges are non-refundable unless item is being returned for warranty reasons.

Items that are excluded for change of mind returns are as follows.

For hygiene reasons we do NOT exchange, or refund change of mind returns on:

  • Quilts
  • Pillows
  • Mattress Toppers
  • Mattress and Pillow Protectors
  • Underblankets
  • Electric Blankets

Please review your selections carefully before checking out.

Refunds.

Refunds will be processed to your original payment method. Keep an eye on your inbox We'll email you as soon as your return and your refund/exchange are processed.
If you are returning an item due to change of mind, return shipping costs are customer's responsibility.

The Return Process

  1. Contact customer service via email with reason for return/exchange. We will send you a Return Authorisation (RA) Number. 
  2. Please include proof of purchase and your Order Number.
  3. Pack items in a secure package to prevent damage in transit. Enclose details containing your order number and Returns Authorisation Number.
  4. Post the parcel to the stores designated returns address which will be given via email with your Return Authorisation Number. We require a tracking number to be emailed to us, as we cannot be responsible for items lost in transit. We recommend Australia Post registered post.
  5. Email Address: admin@bedsandlinen.com.au

Clearance Items

Please Note: Clearance items are considered final sale and cannot be returned for a refund or exchange for change of mind. This does not exclude or replace your statutory rights under Australian consumer law if an item is faulty or not as described.